My name is Saul! I'm an award winning Word of Mouth Marketer, Professional Speaker on the subjects of Social Media, Customer Service and best of all... Word of Mouth. I collect Air Force One sneakers and think you should hire me... (as a consultant) to teach you how to get your company doing interesting things!
the smartest man in the world.

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Photos from the Drupal Conference in San Francisco, CA 2010

Thursday, May 05, 2010
2

Best Practices are kinda like fairy tales.

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It is late, dark and quiet. A beautiful woman sits alone on a red leather couch wearing only a tank top and a pair of short shorts. Her hair is in a pony tail and Letterman is on in the …
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Monday, May 05, 2010
3

Net Promoter Score: You are silly and asking the wrong question.

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I love net promoter scores. They are cute, make people feel good about themselves and most importantly they mean nothing in the grand scheme of things. For those not exactly sure what a “Net Promoter Scores” are, it is a …
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Friday, May 05, 2010
1

Forget engagement for a minute, would you fight along side your customers?

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At last count there are exactly 763418 ways to attract customers and build brand loyalty. I’m not going to list them all but I am going to focus (for this post at least) on one of my favorite ways. Advocacy …
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