I was lucky to be invited to speak at Jeff Pulver’s inaugural #Brandsconf (an interesting conference exploring the humanization of brands) this past week. I was all prepared to do a talk about customer expectation and how to keep customers happy but being human myself I changed my mind and instead talked about making out with girls, tall redheads, FreshBooks and of course my intimate desires.

There where a few points that I forgot to get to once I hit the stage but I think the key message that most companies want to sex up but few want to make out with you came through, so please watch the video and let me know what you think and if you are interested I can write out the whole talk the way I originally envisioned it.